Enzo customers get excellent service on every order and Free Shipping On All Orders

1) After I place my order, how long until it arrives?
Our average ETA is currently 1-2 business days warehouse processing time to ship + 2-5 business days transit time after shipped, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

2) Can I track my purchase?
You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

3) Tracking is not showing any movement for my order, what does this mean?
Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

4) What shipping carriers do you use?
Fedex, UPS, and USPS.

5) Can you ship to my address?
We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

6) Can you deliver my order to PO Box?
We only deliver to verified physical addresses. We do not deliver to PO Boxes.